Effective Date: 16 September 2026
Last Updated: 16 September 2026
1. About Himalaya Wheels
Himalaya Wheels is a vehicle rental and travel services platform that connects customers with independent vehicle owners, rental companies, fleet operators, drivers, travel providers and other service providers.
Depending on the service, Himalaya Wheels may arrange or facilitate vehicle rentals, self-drive rentals, chauffeur-driven services, airport transfers, vehicle-related services, tours and experiences, corporate and organisational services, travel enquiries, and flight enquiries and referrals.
Some services may be supplied directly by independent Partners or third-party providers.
2. What Personal Information We Collect
Depending on how you interact with Himalaya Wheels, we may collect information such as:
Contact information: name, email address, telephone number, WhatsApp number, postal or billing address, and preferred contact method.
Booking information: booking reference, vehicle or service selected, pickup and return dates and times, pickup and drop-off locations, number of passengers, driver information, special requirements, travel or itinerary information, and communications relating to the booking.
Driver and rental information: where required for a vehicle rental, driver’s name, date of birth or age, driver’s licence information, licence country or jurisdiction, licence validity information, identification information, relevant rental eligibility information, and information required by a Partner to provide the service.
We seek to collect information that is reasonably necessary for the relevant service or booking.
Payment information: where payments are made through a third-party payment provider, such as Stripe, payment and transaction information may be processed by that provider. Himalaya Wheels may receive information necessary to confirm and reconcile a transaction, such as payment status, transaction reference, payment amount, currency, and relevant billing or transaction information made available to us. Himalaya Wheels does not generally store customers’ full payment card numbers or card security codes.
Enquiry information may include information submitted through vehicle enquiries, tour or experience enquiries, flight enquiries, corporate enquiries, contact forms, partner enquiries, and other website forms.
Communications may include emails, telephone communications, WhatsApp or other messaging communications, website enquiries, booking correspondence, and complaints or service requests.
Website and technical information may include IP address, browser type, device information, operating system, pages visited, approximate location information, website activity, referral information, cookies and similar technologies, and technical information required for website security and operation.
3. Sensitive Information
Himalaya Wheels does not generally seek to collect sensitive information.
However, sensitive information may sometimes be provided voluntarily or become relevant to a particular service or request.
For example, a customer may provide health-related or accessibility information when requesting special assistance.
Where sensitive information is collected, Himalaya Wheels will handle it in accordance with applicable privacy laws and only for appropriate purposes.
4. How We Collect Personal Information
We may collect personal information directly from you when you create or submit a booking, complete an enquiry form, contact us, communicate with our staff, make a payment, request customer support, subscribe to communications, submit a corporate or organisational enquiry, or otherwise interact with Himalaya Wheels.
We may also receive information from third parties where reasonably necessary to provide a service. These may include vehicle Partners, vehicle owners, rental companies, drivers, travel agents, airlines or travel providers, payment providers, technology providers, customer-support providers, and organisations making bookings on behalf of customers.
5. How We Use Personal Information
Himalaya Wheels may collect, hold, use and disclose personal information for purposes including processing and managing bookings; responding to enquiries; arranging vehicles and services; communicating with Partners; coordinating vehicle pickup and return; arranging airport transfers; facilitating tours and experiences; forwarding flight enquiries to relevant travel providers; processing or confirming payments; administering security deposits or payment arrangements; providing customer support; managing complaints and disputes; verifying information where reasonably necessary; preventing fraud or misuse; maintaining website security; improving our services and website; conducting business administration; complying with legal obligations; protecting our rights and property; sending marketing communications where permitted; and other purposes reasonably necessary to operate Himalaya Wheels.
6. Sharing Information With Partners
To provide a service, Himalaya Wheels may need to share relevant customer information with the Partner responsible for supplying the service.
For example, a vehicle Partner may need customer name, contact details, booking information, pickup and return information, driver information, relevant licence or identification information, and special service requirements.
We aim to share only information reasonably necessary for the relevant service.
Partners may use the information to provide the booked service, contact the customer regarding the booking, complete vehicle handover, verify rental requirements, manage safety and operational requirements, and comply with applicable legal requirements.
7. Overseas Disclosure of Personal Information
Himalaya Wheels operates an Australia-facing platform and may arrange services in Nepal and other locations.
As a result, personal information may be disclosed to recipients outside Australia. This may include recipients located in Nepal, countries where travel or vehicle services are being provided, countries where our technology or payment service providers operate, and other countries where relevant third-party service providers are located.
For example, where a customer books a vehicle in Nepal, relevant booking and customer information may need to be provided to the Nepal-based Partner so that the Partner can provide the service.
Where required by applicable Australian privacy law, Himalaya Wheels will take reasonable steps in relation to overseas disclosures.
Because overseas recipients may be subject to laws that differ from Australian privacy laws, overseas disclosure may involve privacy risks that cannot always be completely eliminated.
8. Third-Party Service Providers
Himalaya Wheels may use third-party providers to operate its business and website. These may include providers of payment processing, website hosting, cloud storage, email, customer relationship management, analytics, communications, security, booking technology, website forms, accounting, marketing, and other business technology.
These providers may process or store personal information on our behalf.
We seek to use providers that maintain appropriate security and privacy practices for the services they provide.
9. Payments and Stripe
Where Stripe is used to process payments, payment and transaction information may be collected and processed by Stripe in accordance with Stripe’s applicable terms and privacy practices.
Himalaya Wheels may receive information necessary to confirm and reconcile the transaction, such as payment status, transaction reference, payment amount, currency, and relevant transaction information made available to us.
Himalaya Wheels does not generally store customers’ full payment card numbers or card security codes.
Stripe may process information in accordance with its own privacy practices and applicable terms.
10. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies may be used to operate the website, remember preferences, maintain booking or enquiry functionality, understand website usage, improve website performance, maintain security, measure marketing effectiveness, and provide analytics.
Some cookies may be provided by third-party services.
You may be able to control or disable certain cookies through your browser settings.
Disabling certain cookies may affect the operation of some website features.
11. Analytics and Website Improvement
We may use analytics and similar technologies to understand how visitors use our website.
This information may help us understand website traffic, identify technical problems, improve navigation, improve booking processes, understand customer interests, measure marketing campaigns, and improve our services.
Analytics information may be collected by third-party providers and may be processed outside Australia.
12. Direct Marketing
Where permitted by law, Himalaya Wheels may use personal information to send customers information about vehicles, rental services, travel services, experiences, promotions, special offers, new services, and other Himalaya Wheels products or services.
We will provide an appropriate opportunity to opt out of marketing communications where required.
You may unsubscribe from marketing communications by using the unsubscribe mechanism provided or contacting us.
Opting out of marketing communications will not necessarily stop service-related communications, such as booking confirmations, payment information, safety notices or important service updates.
13. Information We Receive From Other People
In some circumstances, we may receive personal information from a person making a booking on your behalf, a family member, an employer, a corporate or organisational customer, a Partner, a travel agent, a vehicle owner, a payment provider, or another service provider.
Where appropriate, we may use that information to provide the requested service or manage the relevant booking.
14. Children’s Information
Our services are generally intended for adults.
We do not knowingly seek to collect personal information from children unless it is reasonably necessary for a booking or service and is provided by a parent, guardian or authorised person.
If you believe that a child has provided personal information to Himalaya Wheels without appropriate authorisation, please contact us.
15. How We Hold and Protect Personal Information
Himalaya Wheels takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, unauthorised modification, and unauthorised disclosure.
Depending on the circumstances, security measures may include access controls, password protection, secure technology systems, encryption where appropriate, authentication controls, staff access restrictions, secure payment processing, and appropriate third-party security measures.
No method of electronic storage or transmission can be guaranteed to be completely secure.
16. Data Retention
Himalaya Wheels generally retains personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by law.
Information may be retained for booking records, accounting and taxation, legal obligations, dispute resolution, fraud prevention, customer support, business records, and legitimate business administration.
When personal information is no longer required, we will take reasonable steps to destroy or de-identify it where appropriate and legally permissible.
17. Accuracy of Personal Information
We take reasonable steps to ensure that personal information we hold and use is accurate, complete and up to date where required for the relevant purpose.
Customers should notify us if their information changes or if they believe information we hold about them is inaccurate.
This is particularly important for names, contact details, driver’s licence information, booking information, and travel details.
18. Access to Personal Information
You may request access to personal information that Himalaya Wheels holds about you.
To request access, contact us using the details below.
We will generally respond within a reasonable period and may need to verify your identity before providing access.
In some circumstances, applicable privacy law may allow or require us to refuse access to particular information.
If access is refused, we will generally explain the reason where permitted by law.
19. Correction of Personal Information
If you believe personal information we hold about you is inaccurate, incomplete, misleading or out of date, you may request that it be corrected.
We will take reasonable steps to correct information where appropriate.
You may contact us using the details below.
20. Privacy Complaints
If you believe Himalaya Wheels has handled your personal information in a way that does not comply with applicable privacy law, you may contact us and make a privacy complaint.
Please provide enough information for us to understand what happened, what information is involved, when the issue occurred, and what outcome you are seeking.
We will investigate the complaint and respond within a reasonable period.
21. Complaints to the OAIC
If you are not satisfied with our response, or if your complaint has not been resolved within a reasonable period, you may be able to contact the Office of the Australian Information Commissioner (OAIC).
The OAIC provides information about privacy rights and privacy complaints.
22. Identity Verification
For certain requests, including requests for access or correction, Himalaya Wheels may need to verify your identity.
This is intended to help protect personal information from unauthorised access.
We will generally request only information reasonably necessary for verification.
23. Anonymity and Pseudonymity
Where lawful and reasonably practicable, you may interact with Himalaya Wheels without identifying yourself or by using a pseudonym.
However, anonymity or pseudonymity may not be practical where identification is necessary to make or manage a booking, process a payment, verify a driver’s eligibility, provide a vehicle or travel service, comply with legal requirements, or protect against fraud or misuse.
24. Government and Legal Requirements
Himalaya Wheels may disclose personal information where reasonably necessary to comply with applicable laws; comply with court orders or legal processes; respond to lawful government requests; prevent fraud; investigate suspected unlawful activity; protect customers or other people from serious threats; or protect our legal rights and property.
25. Fraud and Security
We may use and disclose personal information where reasonably necessary to detect, prevent or investigate fraudulent bookings, payment fraud, identity misuse, unauthorised account activity, theft, misuse of vehicles or services, security incidents, or other unlawful or harmful activity.
26. Business Transfers
If Himalaya Wheels is involved in a business sale, restructuring, merger, acquisition or transfer of assets, personal information may be transferred as part of that transaction where permitted by law.
Any such transfer will be handled in accordance with applicable privacy obligations.
27. Third-Party Websites
Our website may contain links to third-party websites, including payment providers, travel providers, insurance providers, Partners, social media platforms, and other service providers.
Himalaya Wheels is not responsible for the privacy practices of third-party websites.
Customers should review the privacy policy of the relevant third party before providing personal information.
28. Social Media
Himalaya Wheels may operate social media pages or use social media services for communication and marketing.
If you interact with us through a social media platform, the platform may collect and process information according to its own privacy policy and terms.
Information you publicly post may also be visible to others depending on your account settings.
29. Data Breaches
If Himalaya Wheels becomes aware of a data breach involving personal information, we will assess and respond to the incident in accordance with applicable laws.
Where legally required, affected individuals and relevant authorities will be notified.
30. International Customers
Customers may access Himalaya Wheels from Australia, Nepal and other countries.
Different privacy laws may apply depending on where you are located.
Where Australian privacy law applies to our handling of your personal information, we will handle that information in accordance with applicable Australian privacy requirements.
31. Changes to This Privacy Policy
Himalaya Wheels may update this Privacy Policy from time to time to reflect changes to our services, changes to technology, changes to our information-handling practices, changes to third-party providers, or changes to applicable law.
The updated Policy will be published on our website with an updated Last Updated date.
We recommend reviewing this Policy periodically.
32. Contact Us
For privacy enquiries, access requests, correction requests or privacy complaints, contact:
Himalaya Wheels
Email: [Insert Privacy Email]
Phone/WhatsApp: [Insert Number]
Website: [Insert Website]
Postal Address: [Insert Business Address]
When making a privacy request, please provide sufficient information for us to identify your request and verify your identity where necessary.
33. Important Notice
This Privacy Policy describes Himalaya Wheels’ intended privacy practices and is designed to operate consistently with applicable Australian privacy requirements, including the Australian Privacy Principles where they apply.
The Privacy Policy should be reviewed and updated whenever Himalaya Wheels changes its technology, payment providers, CRM systems, analytics tools, Partners, data flows or other information-handling practices.
CUSTOMER ACKNOWLEDGEMENT
By using the Himalaya Wheels website, submitting an enquiry, making a booking or otherwise providing personal information to Himalaya Wheels, you acknowledge that you have had an opportunity to review this Privacy Policy.
Nothing in this Privacy Policy limits any rights or protections available to you under applicable privacy laws.